Customer support

At U-Tech Electronics, we strive to provide exceptional customer support to ensure your satisfaction. We offer multiple channels for you to reach out to us and address any questions, concerns, or inquiries you may have.

  1. Contact Information:

    • Phone: You can reach our customer support team during business hours (Monday to Friday, 10am to 7pm; Saturday, 10am to 6pm) at (862) 237-7533. Our friendly representatives will be glad to assist you with any product-related or order-related queries.
    • Email: For 24/7 support, you can send us an email at [email protected]. We strive to respond to all email inquiries promptly and provide you with the assistance you need.
  2. Physical Location:

    • If you prefer a face-to-face interaction or need in-person support, you are welcome to visit our physical location at 190 Ferry St, Newark, NJ 07105. Our knowledgeable staff will be happy to help you with any product demonstrations, troubleshooting, or other inquiries.

Please note:

  • Our customer support team is available during business hours to provide you with timely assistance.
  • For general information and frequently asked questions, please visit our website's FAQ section.

We value your feedback and are continually working to improve our customer support services. Your satisfaction is our top priority, and we are dedicated to ensuring a positive experience for every customer.

Thank you for choosing U-Tech Electronics. We look forward to serving you!

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Frequently asked questions

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal for secure online transactions.

We strive to process and ship orders within 1-2 business days. Delivery times may vary depending on your location and the shipping method selected during checkout. You can track your order using the provided tracking number.

We do not offer international shipping at the moment.

We accept returns within 30 days of the original purchase date. The item must be in its original condition, unused, and with all accessories and packaging included. Please refer to our Returns Policy for detailed instructions and eligibility criteria.

Yes, we offer a range of brand new products, including phones, computers, tablets, consoles, and accessories. Each listing will specify whether the product is new or pre-owned.

Brand new products may come with manufacturer warranties. The warranty terms and conditions provided by the manufacturer apply. Pre-owned items are sold as-is and may not come with a warranty unless specified.

We strive to process orders promptly. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed or shipped.

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to track the progress of your shipment through the carrier's website.

We take data security seriously and implement industry-standard measures to protect your personal information. Please refer to our Privacy Policy for detailed information on how we handle and protect your data.

You can reach our customer support team during business hours (Monday to Friday, 10am to 7pm; Saturday, 10am to 6pm) at (862) 237-7533. You can also contact us via email at [email protected]. We are here to assist you with any questions or concerns you may have.

* We'll never share your email with anyone else.
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